C2. Effective Communication – 4hr

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Effective communication in the community or workplace.

Goals of workshop

This four hour workshop targets the development of clear communication. The participants will learn how to produce memorable presentations with little or no preparation. This skill is used in public speaking but more importantly in everyday communication in the business.

Who should attend

This workshop in the workplace is applicable for employees, managers, business owners, sales staff, telephone operators and front desk staff. For people involved in community projects and everyday life, will find this module valuable in developing confidence when communicating.

Benefits of the workshop

The benefits of this workshop are that clear concise communication reduces conflict and increases harmony in the working or community environment when people articulate their needs clearly. It is the quickest way to increase sales to have your face-to-face and telephone staff being focused on the clarity of the message. Your staff will become stronger ambassadors for the business through being proficient  in clear communication.

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Contents of workshop

Understanding the factors that can create stage or situation fear – As soon as participants understand the factors that hold them back, are not real, it can remove a mountain of self-inflicted pressure.

How to create a memorable speech in ten minutes – Mind maps are used to visualise the total scope of the information, then refine this to a presentation mind map which focuses on the three to four components that the audience will remember as they walk out the door.

The principals of connecting with your audience – Around 80% of our connection with an audience is through the audience subliminally interpreting the presenter’s body language. This segment makes the participants aware of how to present to a public meeting, staff meeting or to a client, making that connection.

Physical resources needed

Tables set up in a “U” formation or groups of tables joined together, plus  a whiteboard and data projector facilities.